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Building and construction

5 min read

Keeping a site meeting report that the client and contractors actually read

How to structure a useful report, who to send it to, how to track snags and decisions, and when to circulate it

Advice

5 min read

Which documents to ask for before a preliminary sales agreement

The documents a estate agent most often gathers from sellers and buyers before the preliminary agreement, and how to collect them without chasing

Building and construction

4 min read

Getting a client to approve a works variation

What a variation must describe, how to present it, who must answer, and why a text message's "ok" isn't enough on invoice day

Advice

4 min read

Professional secrecy: sharing documents with a client without exposing them

The habits that limit leaks when a law firm exchanges documents with clients: channel, access, third parties, traceability

Advice

4 min read

The documents to gather to open a wealth management client file

Entry-into-relationship document, engagement letter, questionnaire, identification and asset documents: a working list and a way to collect it

Advice

5 min read

Chasing a client for missing documents

A simple method to get documents from a client without spending your evenings on it: clear list, deadline, spaced reminders, reasoned refusal

Method

5 min read

How to keep a record of a client decision

Why email and WhatsApp lose decisions, what a useful record contains, and how it differs from qualified electronic signature

Mortgage brokering

4 min read

Mortgage file documents: the checklist

The standard list of documents to request from a borrower, how to organise requests by deadline, and how to protect sensitive files

Building and construction

5 min read

Site updates with your client, without WhatsApp

Finish choices, variations, site appointments, snags: how to track everything with the client so nothing gets lost in WhatsApp

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